Goldenline Construction

We recently used Goldenline for some home sale prep. The task wasn’t a small one. From the get go, there were many ways to approach our issues. What I appreciate most about Eldan and Goldenline, is that I could trust their judgement. We don’t have an unlimited budget, but we needed important work done and we wanted it done by the best. That’s Goldenline. I only wish we’d used this company many years ago for other projects. They will talk you OUT of spending more money than necessary, but doing the work that’s needed. With integrity. Than you Eldan, Alex and co.

Goldenline review I’m one of those customers who expects a level of perfection that’s almost unreasonable - and I told Eldan that before he quoted on our job. I told him and every other contractor who bid on the job. The thing that stood out about Goldenline though was Eldan. He talked a big talk but something felt genuine about him. He also seemed to be more passionate about his clients smiles than about the money he’d make or the promises of a specific timeline. (In fact he never truly gave us a timeline and stuck to the promise that it will take as long as it takes.) That’s not something you want to hear but let me tell you- it’s what every contractor is thinking unless they’re going to rush your job and you in the process. If you want a fast turnaround and don’t want to be involved - he can do that- most contractors can at about the same rate and probably use a lot of the same teams of sub trades. But not every contractor is going to care about you being thrilled with your end product. That’s what makes Goldenline so different. Eldan thrives on helping you get what you ultimately want. He is honorable, has character and is a pleasure to work with. I was VERY particular! Probably annoyingly so - but I never had to fight with Eldan. Not once did he give me pushback on my requests. It was always - Okay! We’ll do it again or Okay we will find a way to make what you want work (even if it had never been done). On the days I grew tired of making choices and wanted to settle for the easy choice, he reminded me of what matters to me and guided me to make the right choices. He has connections with people in the city who will bend over backward for him - I’m sure it’s because he is honestly a good man and it comes through. But we got to benefit from working with people who were happy to help his clients. Eldan was very available for us, but we also worked with Alex. Alex is very capable, professional, helpful, and a point person with a positive can do attitude. He’s a good listener, get things done, and follows through well. He doesn’t make promises he can’t keep, and tries his best to make your schedule as convenient for you as possible. He is also the kind of guy who makes you feel like you’re chatting with your friend and getting stuff done simultaneously. He’s fun! Our renovation took longer than we could even imagine it would. Renovations in general are stressful, tiring, annoying and inconvenient - but- for as hard as it was, the easiest part of everything was dealing with the staff at Goldenline. Hiring Goldenline is the best thing you can do for your renovation and your sanity. Also, it gives you hope in the world to work with people who are really good people and that helps when you’re doing something that’s hard- like uprooting your home. My husband wanted to add: When we started the process, we were laser focused on finding the lowest possible cost for quality craftsmanship, in other words, getting the most for our money. Goldenline was not the lowest bid, but something in our guts told us we could trust him. And our guts were 100% right. The number of arguments we avoided and miscellaneous costs Eldan absorbed are hard to count, and ultimately dwarfed the slightly higher price quote. If I have one piece of advice for people embarking on a renovation, it’s to choose a trustworthy contractor, someone with clear references to their solid character and not just their craftsmanship. Lucky for us, Eldan and team had both in spades.

I will start out with what Goldenline Construction did well. They did fix every problem that came up and Alex our 2nd Project Manager was great and extremely accomodating. However, we had to micromanage the project and point out every issue that came up. If we didn't review the work that was being done daily the work would have turned out so much worse. That being said; I would not trust Goldenline to build a dog house let alone do any additional work in my house. They subcontract all of the work and the majority of the subcontractors demonstrated any skill, craftsmanship or pride in workmanship. Every component that they touched needed to be redone or fixed. They worked with NUHome Showroom to provides the cabinets. The quality of the cabinets that were delivered are extremely low quality. The wood is very soft and scratches very easily. They don't come with any of the inserts that are availabile in every big box store and do not seem like they will hold up in 10 years. The guy building the cabinets damaged at least 50% during the installation causing us to make them replace the damaged units. He was installing cabinets that were clearly scratched and damaged. One would think that it would require double work to fix, replace or repair them after the intial installation. However during the cabinet install, our first project manager tried to get us to let them finish the install and then they would "fix any issues." If we didn't inspect the work on a daily basis our project manager would not have found or fixed any of the problems. Additionally, almost every pull handle that was installed was not installed straight or level. I found this problem literally an hour after he had been on site inspecting the work and even sent me a picture (from a distance) saying things were looking great. I could see the uneven handles right away without even having to look closely. Flooring; during the floor demo they put chips and divots in our concrete slab necessitating "floor leveling." However, they didn't actually fill the holes that were created and just spread some leveling stuff around giving the impression that they did something. As I walk over the floor i can still feel indentations that cause the flooring to give more than it should. They didn't clean up after themselves, leaving large piles of trash both inside and out on our front porch and again it wasn't removed until we made them do it. Even during the flooring install where the floor should be clean, they just pushed the pile of trash around until they ran out of room and had to remove it all. I asked over and over for them to clean up before doing more work, but The backsplash install was the straw that broke the camels back with us and Goldenline. They installed the tile that we had selected and the install was extremely amature. Tiles were uneven, poorly alighed and not flush against the wall. When we brought this up to our project manager he said they would try and fix it. Their fix was even worse than the original install. I brought this up with our project manager and he became extremely rude, aggressive and condesending and ended in a verbal altercation. We escalated this issue with his boss who removed the project manager from our project and allegedly he separated from the company. Goldenline did end up replacing and redoing our entire backsplash, but with tiles there were not our first choice. We do like what we ended up with, but would have been nice to not go through the whole ordeal. The photos are all examples of issues and flaws that we found and had to point out to our project manager. They were eventually fixed after 2-3 attempts.

We first connected with Goldenline Construction at the beginning of February 2021. We were purchasing our first home and it needed a lot of work. The house hadn’t been updated since the 1970’s. It was a very exciting time for us and we were thrilled to hire Goldenline as Eldan seemed to really understand that the quality of work was really important. He understood that this wasn’t a flip but rather something we were going to live with for a long time. In the beginning Eldan was onsite quite a bit, but after a few weeks he only came out occasionally sending his project manager instead who would send progress video and pictures back to Eldan. The scope of work included: removing a wall, removing a bathroom, removing another small wall, full electrical rewire, updated to central heat, a full kitchen and one bath remodel, mold remediation, deck resurfacing and new flooring throughout. All in all we paid Goldenline $239,000. The workers sent by Goldenline didn’t share Eldan’s appreciation for quality. Throughout the job I was pointing out sloppy, crooked, uneven work and while they would acknowledge the issues along the way, they couldn’t send the right people to correct the problems. For the final five months of the project, the project manager was rarely onsite, after originally being here at a minimum 2-3 times a week up until July. Eventually, as the months dragged on, my husband and I just wanted to move on so we settled our contract, paid in full, and now have a long list of things that need to be fixed. The biggest issue is that the newly replaced ceiling and walls in the kitchen are not straight. This had a cascading effect on the rest of the remodel. Either they knew the walls they installed were not straight before installing the kitchen cabinets and didn’t tell us (giving us an opportunity to adapt our plans), or they didn’t know they were uneven and there was no quality control. Regardless, the result is that almost everywhere the ceiling or wall meet the cabinets looks crooked looks sloppy. (See pictures) The upper kitchen cabinets go up to the ceiling and are a crooked mess. The cabinet doors on the pantry do not line up with each other. There is an inch-wide gap between the backsplash and the wall it is supposed to sit against which required which had to be filled with wall filler The bathtub was not installed straight. Like most stories you hear about contractors, we also experienced months of frustrating delays as workers wouldn’t show at scheduled times (always “he’ll be there tomorrow”, “he’s on his way”, etc.) Throughout the job we were pointing out issues, however towards the end of the job, we were almost blaring sirens about the quality of work in the kitchen and that it was not acceptable with cabinetry that didn’t line up correctly. They told us they fired the cabinet guy before yet continuing to schedule him to come to our house to keep working. It got to the point that dealing with the kitchen was causing me so much stress, I had to pass off the task of talking to them to my husband. I felt like I was going to explode and that is not a healthy way to live. As frustrating as all this was, it would have been forgivable if when I sat back and looked at my kitchen, I felt love. Instead when I stand back and look at my kitchen, I feel sadness, anger and frustration. When I am cooking/baking in the kitchen, I have love, because I love my house, but the details in the kitchen are just a mess. To top off the whole experience, in the end they offered us a $500 gift card, if we wanted to hire them for a minimum of $10K. Pass.

I am so happy with Goldenline Construction!!! I have wanted a new kitchen for about 40 years. Finally we were ready, we talked with several contractors and decided on Goldenline. I wanted a happy, different, special kitchen. Most contractors were locked into a certain way of doing the kitchen. Eldan listened to what I wanted. His men did an amazing job making my dreams come true! Everyday I look at my kitchen I am happy, thankful, and smile :) I know they will make your dreams come true too :)